The Power of Place.

By Josh Lysne, May 12, 2010

It is easy to put the blinders on and tell yourself that your content is reaching your audience because your blog had some views, the link in your tweet was clicked or your group has lots of followers.  Purely looking at the numbers at a high level won’t really tell you what is going on.  You need to dig deeper into what the numbers mean, and who is making up those numbers.Bull's Eye

I wrote a blog post called “Automation vs. Humanization” that was posted on our AdFarm website.  A few months later, I created an account on Social Media Today, and decided to submit that post to them.  It was picked up by them and turned into one of the top posts of the day.

After watching the views rise quickly, I decided to compare the results.  Here is what I found:

Views on the AdFarm blog: About 150
Views on the Social Media Today blog: Over 3,200

Tweets on the AdFarm blog: 10
Tweets on the Social Media Today blog: 82

Are you talking to yourself?

Purely looking at the high level numbers will also be deceiving in regards to “who” is reading your content.  I work at an agency, and it is pretty typical for several co-workers to read my post after it has been published.  That’s great, but if your goal is reach and thought leadership, which will ultimately lead to new clients down the road, those internal views are essentially like talking to yourself.  Removing your internal traffic from your analytics will tell the real story.

Unless you are a hands down market leader/thought leader, just putting your content on your site will not reach the masses (most of the time).  As the numbers above show, it is sometimes necessary to go outside your platform to extend your reach.

It’s not just blog posts though.  The size of your Twitter following is sometimes used to measure the reach of your message.  Quite often I hear people say something like “I can reach over 4,000 people through twitter” because that is how many followers they have.  Yes, you are posting it out to 4,000 people who have the opportunity to see your message, but how many of them are actually logged on to Twitter at the time of your post?  And even if they are logged in, how many of your followers can keep up with every tweet that comes through?  It is easy to get caught up in a dialog (Twitalog?) and think that thousands of people are listening in, but the reality is, they just aren’t.

NOTE: If you are smart enough to make a tool that can tell how many of your followers actually were logged on to Twitter at the time of a tweet, or logged in after the fact and scrolled back to the tweet so it appeared on the screen, that would be helpful.  Extra credit if the tool can actually guarantee that the tweet was read.  GO!

When I look at how the agriculture industry is engaging in social media, the vast majority of efforts seem to be preaching to the choir, not reaching the masses.  Looking through Facebook groups, most are made up of other farmers and friends.  Looking at conversations on Twitter and in blogs, the majority of comments are made by like-minded people.  The message may be reaching others, but not in a way that makes them want to engage further.  Of course, there are exceptions to every rule, but for the most part, that is what I am seeing.

Keep in mind that social media is not about collecting names, it is about engagement.  It’s not about the biggest group, it’s about the most active groups.  It’s not about the most eyeballs, it is about the most eyeballs that matter to your business.

Have you had luck reaching the masses (if that is your goal)?  How did you do it, and how did you measure success? Please comment and share, we can all learn from eachother.

With a deep and diverse digital background, Josh Lysne is engaging AdFarm clients in the social media conversation every day. Follow @jlysne on Twitter or contact him directly at Josh.Lysne@adfarmonline.com.

Our Labor of Love: Pushing Ag Perception Toward Reality.

By Roger Reierson, May 10, 2010

Every agency search begins with the words, “So, tell me a little about your agency.” And that’s a good place to start because the response always reveals how well or poorly the suitor-agency represents its own brand.

Perception-Soybeans

Whenever I’m asked to talk about AdFarm, I try never to use the phrase “ad agency.” It’s inaccurate and a limited depiction of what we do.  Our deeper connections yield deeper insights and our deeper insights result in higher-impact communications. It would be more accurate to say that we are an agricultural company focused on connecting clients to their farmer-customers and influencers —through social media marketing, digital, direct, advertising, public relations and consulting.

Rhetoric, Inc.

Lately we’ve been helping more clients connect with their influencers – or end-consumer audience in matters of perception.  Portrayal of U.S. agriculture in popular movies, books and general media have trended in the negative for the past few years and we’ve been helping some of our clients use that national spotlight on agriculture to their advantage.

We have taken up this charge in one of the nation’s most ag-heavy areas with the California Agricultural Communications Coalition (CACC).  The CACC seeks to reconnect growers and consumers within the state on behalf of more than 100 ag associations, groups and other stakeholders (In fact, AdFarm has just opened a new office in Sacramento to keep focusing on opportunities in California.). We’re helping CACC and other clients turn the one-way rhetoric and biased monologues into conversations about agriculture that are fully informed.  And you can’t do that with traditional advertising alone.

Today’s Partner vs. Yesterday’s Ad Agency

Traditional advertising may be appropriate as a supplementary element of the strategic approach, but in today’s world some of our client’s messages will never be digested unless they are being spoken by a third party.  Often, the only way to reach those third parties and make them care enough about your message to repeat it is through efforts in PR, digital and social media. Any company that calls itself (or thinks of itself) simply as an ad agency, likely won’t stay in business for long. Communications needs are much more complex than in the past.

To that end, so are agency searches. Selecting a communications agency partner can be an arduous process – certainly one you don’t want to repeat a year or two later. So I highly recommend that any agency search include the assignment of paid short-term sample projects. We feel this gives prospective clients the best look at our process, and they’ll also get some valuable work moving. Most important, the prospective client will be in a better position to make a confident decision in the end.

Right Tool for the Right Job

Ultimately, you want to know that your communications partner not only has the sharpest and widest variety of tools at their disposal, but that they know how to use them with precision. The better you know the market’s customer, the better chance your strategy is on target. Deeper insights equal better strategy. While we at AdFarm have the tools, talent and collective experience to reach customers in any market or situation, we maintain a deliberate focus on agriculture and those precise markets our agricultural clients need to reach.

What do you think makes agriculture such a unique industry to be part of?

Roger Reierson is the President and Managing Partner of AdFarm — visionary, brand shepherd, connector and innovator.

The Art of Interpersonal Communication Goes Beyond Technology.

By Bob Wilhelm, April 30, 2010

I just spent three days at the National Agri-Marketing Association conference in Kansas City. Many of the attendees at this yearly event come from the marketing and communications industry. Lots of business people at the conference were talking about the latest challenges in communications and marketing.

Lots of interesting topics were presented in the seminars. Lots of experts and professionals were milling about – and certainly there was lots and lots of conversation.  But…with each other?table talking

One evening, I spent an enjoyable dinner with a group of AdFarmers –  we were joking about the pervasiveness of Twitter. “If you haven’t tweeted about it, it hasn’t really happened!” At one point, we all were sitting around the table, looking at our individual hand-held devices.  No one speaking. Later that night, I was at the wonderful annual Brownfield party. Standing at the bar, I found myself surrounded by 4-5 people, all of whom were either on their cell phones or their blackberries. No glances at nametags to see who was who. No conversation. Back at the hotel, I found myself with five people in the elevator. Silence.  No one glanced up from their smart-phones long enough to do anything more than press the button for their floor.

All this at a professional conference where everyone could at least offer camaraderie, and at the most a great idea, some business or a job offer!

This is where it gets personal.

My point: don’t forget that e-mails and blogs and tweeting and Facebook, while important, aren’t as important as the interaction and networking – the personal communication — you can do at a gathering.  As marketing professionals, we’d give anything for a venue at which we could personally meet and talk with targets or prospects. So, when you’re face-to-face with people – talk with them. Build contacts and network.  Talk about issues and ideas.  Find out what others are thinking.  Put together your thoughts and try them out on people.  Get their input. Walk away with at least five people to whom you want to send a follow-up note (and yes, e-mail is just fine for that!) Summarize for clients or prospects or your colleagues the key things you learned.

Sure digital and social media, cell phones and blackberries, blogs and websites are incredibly important to us as marketers and as communicators. And that importance will continue to grow. But after you leave such an event, you’ll find that the most value you received was not through a screen or a device – it was through the people and the ideas and the conversation and the networking available at the event.

And that’s so much better than keeping your face pressed to your iPhone!

Where do you think technology fails us when it comes to maintaining business relationships?

Bob Wilhelm uses his vast experience to provide every single AdFarm client with personalized, strategic, and second-to-none service. He can be reached directly at Bob.Wilhelm@adfarmonline.com.

News from NAMA.

By Lisa A. Adams, April 26, 2010

More than 25 AdFarmers attended the 2010 National Agri-Marketing Association (NAMA) Conference and trade show, April 21 to 23, in Kansas City, MO.

AdFarmers in attendance at the 2010 NAMA Conference

AdFarmers in attendance at the 2010 NAMA Conference

NAMA is the nation’s largest professional association for individuals in marketing and agribusiness. NAMA members have ongoing opportunities to network with colleagues within 25 chapters in six U.S. regions. The organization also provides professional development throughout the year, designed to help its members excel in their agri-marketing careers. Seminars as well as regular chapter meetings, cater to the unique needs of professionals in areas such as marketing communications; product/species management; and public relations and sales.

NAFB broadcaster Max Armstrong hosted this year's Best of NAMA event.

NAFB broadcaster Max Armstrong hosted this year's Best of NAMA event.

At this year’s conference, AdFarm received national recognition through the industry’s leading awards program – “Best of NAMA.”  The annual award event honors outstanding advertising, creative and public relations programming of its members. Numerous individual awards, such as Agribusiness Leader of the Year and NAMA Marketer of the Year, are also bestowed annually.

AdFarm was in the Winners Circle for the following Best of NAMA national finals categories.

First Place Awards

Advertising, TV — Bayer CropScience: Wolverine, “Dissembled Combine”

Publications, Annual Reports –  American Crystal Sugar Company: Cooperative Annual Report

Merit Awards

Public Relations, Media Relations — Bayer Crop Science: “Ag Issues Forum”

Advertising, TV — Bayer Crop Science: Velocity “CSI”

Advertising , Print Spreads — Intervet Schering Plough Animal Health: Safe-Guard Liquid Feed Launch Print Ad

Regional judging was completed in November 2009 with 1,169 entries. First Place and Merit winners in each category (from six regions) advanced to the national competition. In February, 465 final entries were evaluated for tonight’s top honors.

Les Kahl receives Horizon Award

AdFarm was also recognized via Les Kahl, who received the NAMA Horizon Award for outstanding leadership as Chairman of Best of NAMA Committee this year.

Les Kahl, AdFarm Creative Director, received the 2010 NAMA Horizon Award.

Les Kahl, AdFarm Creative Director, received the 2010 NAMA Horizon Award.

AdFarm “Ag Advocacy” Mobile/Social Marketing Campaign

As a way to promote AdFarm’s digital/social capabilities, the agency developed a NAMA Engagement Program — allowing attendees to support agricultural advocacy through expanded communications to non-ag contacts and associates using social drivers.

AdFarm_NAMA_Banners_a14_1AdFarm_NAMA_Banners_a14_2

AdFarm banners displayed in the Hyatt Hotel lobby (NAMA conference location) invite attendees to get involved by texting “NAMA to 38681.” In response to their outgoing text, participants receive an incoming text that sends them to an optimized mobile Web site which randomly generates AdFarm Ag Fact which they can share via Facebook or Twitter.

The campaign objective promotes AdFarm’s expanding services in digital and social technology while providing positive outreach messaging in support of agriculture.

AdFarm Creative Develops 2010 NAMA Theme, Components

AdFarm Creative took a leadership role by designing promotion components for the 2010 NAMA Conference and Awards Event. Below is a sample of the team’s contribution.

2010 NAMA Conference Theme/Logo

2010 NAMA Conference Theme/Logo

April 2010 Agir-Marketing Cover (hosting NAMA winners)

April 2010 Agir-Marketing Cover (hosting NAMA winners)

AdFarm pride was seen far and wide at this year’s event. It was another great showing of our committment to excellence and the industry we serve!

What agricultural organizations do you belong to, and what do you consider to be its greatest value to your agricultural education and professional development?


Will Twitter’s paid search be a fail whale?

By Shawna Robinson, April 19, 2010

When it comes to paid advertising in social media outlets, Twitter has been a hold out. For the past four years, generating a revenue stream has not been part of their business model – making Twitter one of the last remaining social media outlets without an infiltration of eager marketers keen to take advantage of the over 18 million users.

Let the keyword auction begin.

Last week, a “promoted tweet” business model was announced.  Similar to paid search advertising, advertisers and Tweeters will be able to bid on keywords. A promoted tweet – only one per page – will then appear with the search results. Tweeps will then get a targeted message presented at the top of their twitter stream. As a real-time information network, with a massive quantity of information available in a single stream, is this system really going to be effective?

Cutting through the Twitter clutter.

Many marketers have been successful in the twittersphere without the use of a paid advertising model. Companies from @SouthwestAir who post promotions and deals on flights and hotels – to @Starbucks and @HoltRenfrew tweet their latest deals and news all while supporting their customers with real time response. To avoid getting stuck down a rabbit hole of information overload, RT’s and #’s are two twitter functions already built in to connect, cross-reference to easily locate content. Promoted tweets are going to have to have a super juicy offer to make a user click through so their message doesn’t get buried and lost in the twitterstream — along with the dozens of other tweets that don’t catch your attention in the first 40 characters.

Getting the right message out to the right people in more ways is one to ensuring good product or corporate awareness, but loyal twitter users may find the promoted tweets tool a distraction. However, only time will tell.

Do you think Twitter’s promoted tweet model will be a successful tool for marketers – or just another post lost?

3D-failwhale

Shawna Robinson has the heart of a farm girl and a razor-sharp mind for strategy – and spends as much time online as offline with her clients to keep their campaigns fresh and current. She can be reached directly at Shawna.Robinson@adfarmonline.com.

Happy Birthday YouTube!

By Mary-Jane Turcotte, April 8, 2010

YouTube is celebrating its 5th birthday and is stronger than ever. YouTube started as a community where people could post their homemade videos for friends and family to see. As it grew, more and more companies, community groups, politicians, etc. saw YouTube as a new way to get their message to millions of people.

Companies also saw a way to make an inexpensive “how-to” video for their clients. Instead of using traditional television commercials, some companies have chosen to sell their brand through YouTube and reach a much wider and diversified audience. Over the last five years YouTube has staked its place as not only an entertainment venue but as a learning tool as well. What will YouTube do in the next five years? The possibilities are endless! Type in AdFarm and see how we have incorporated YouTube into our online experience.

Assorted agriculture “How-to’s” on YouTube

I recently discovered a few “how-to” videos related to Agriculture. One was for The Advanced Agricultural Leadership Program (AALP). It gave me information about AALP but also showed a video that taught cost and how to apply.

Another video was called Online Social Networking for Farmers – How to Use Twitter to Grow Your Business. It is a step-by-step video made by The Country Farm Club House. There are even whimsical videos demonstrating the many uses of duct tape on the farm. I tried typing in agriculture, farming, farm, agriculture growers, agriculture producers, agriculture retailers and agriculture companies. The resulting list was vast.

Try typing in your own list and explore the videos you find interesting. Whether you are looking for pure entertainment, information to help you grow the perfect crop, or how to become more technically savvy, YouTube has a video for you.

How do you incorporate YouTube into your business and personal life?

Mary-Jane Turcotte brings an eye for design to the work she does for our clients. You can contact her directly at MaryJane.Turcotte@adfarmonline.com

Four key steps to bridge the farm relationship gap.

By Colin N. Clarke, March 24, 2010

Consolidation in the agriculture industry is well recognized – be it manufacturers, distributors, retailers, or farm entities themselves. There is no question that North American agriculture has been steadily evolving.Bridge photo

As the ag industry has evolved, so has the business engagement among farmers and agribusiness. Where one time local dealers were present every 20 miles, a “local” dealer may now be 60 miles down the highway or further. So how is a manufacturer to build and maintain customer relationships when local is no longer really local?

Farm customers are relying more and more on digital tools to help them search for products and equipment. The process can be quick, or it can be exhaustive, but the truth is, farmers do their homework. Trouble is, manufacturers have not kept pace with farm customers’ quest for relevant information and farmers are left frustrated and disconnected. So the problem compounds. Local is no longer local, and farmers are struggling to find helpful, relevant information on products and equipment.

So how can a manufacturer remedy these problems and build a closer relationship with the farm customer? Bring digital to a local level. Here’s how:

1) MORE testing and trial results in MORE locations. Farmers rely on testing and trial results for data, but every farmer has different needs and they will be suspect of posted results unless it closely matches their situation. Soil type, growing season, annual rainfall, rotation, pest pressure and fertility are all highly variable. On-farm cooperative tests and trials of equipment and products in more locations will allow manufacturers to break down that “suspect” barrier.

2) Open forums for peer reviews. Farmers trust their fellow farmers. No question. Word of mouth has been and will continue to be of huge value to farmers as they seek out information on new equipment and products. Manufacturers need to create digital forums where farmers can share their experiences and encourage farmers to post their experiences.

3) Search engine friendly. Manufacturer websites are rarely designed with the customer in mind. Often company-centric, the information shared is generally corporate in nature and backed up with heavy digital brochure ware. Build your site from the ground up and address the farm customer’s needs first. Think ahead on what farmers will be searching for and search engine optimize your site so you can provide outstanding, relevant information on the first click.

4) Customize for my farm. With more testing and trial results and peer reviews and product information organized in a way the farm customer can use, take ease to the next level and allow the user to “customize for my farm.” Provide the farmer an easy option to take ALL results right down to their zip code. Comments, forums, data, testing, results, local dealers and other allied support. Bring it all home and make it easy, “For my farm.”

Agriculture continues to evolve and relationships are evolving right along with it. Farmers are adapting and making great use of new and existing digital tools. Today a farmer can stump Google in 10 seconds flat. By bringing digital to a local level manufacturers can close the widening information gap and begin building new relationships with this progressive customer base.

What manufacturers do you feel are doing a great job of using digital to help put the farmer first? Any who are faltering?

 

Colin is a senior strategist for AdFarm who enjoys the deep dive into marketing strategy. Follow him on Twitter @ClarkeAgWorld or on Facebook at Facebook.com/cnclarke.

(Photo courtesy of Alyce Lee on Flickr)

What Avatar can learn from agriculture.

By Warren Fick, March 15, 2010

Why should a box office-busting, technologically ground-breaking Hollywood movie listen to the world’s oldest profession about anything? Well since Avatar didn’t sweep the 2010 Oscars or even manage the Best Direction awarded a true agriculture classic like The Grapes of Wrath , just think of it as a little neighbourly advice.

 

Do these 3-D glasses make my crop look big?

James Cameron had a pretty clear picture of what Avatar was going to be, over a decade before the rest of the world did. But the technology was lagging, he decided. So he seeded. And waited.  In the end, Mr. Cameron didn’t harvest the bumper crop of Oscars he had hoped for, and any farmer could tell him why.

Avatar learning #1: Technology will take you only so far.

Farmers who grow crops know that geography and weather are huge factors in determining their success. They can research and ask questions and make informed decisions about seed. But in the end, growers who have the best land and who luck into the best weather conditions, win.

Daddy, tell me a story.

Avatar looks better than any movie has a right to, unless it’s also a $237 million US epic about a computer generated world in outer space. But at the end of the day, there’s a certain amount of value lacking if the movie doesn’t tell a great story. You could do better, Mr. Cameron. And you wouldn’t have to go to Pandora for the premise.

In fact, the next time you’re stuck for a riveting storyline ask a rancher about preg checking cows. Or a farmer about the anxiety of losing a wheat crop to fusarium head blight . Or sit at a business meeting where US soybean growers struggle to understand how they can compete in a global commodities market.

Avatar learning #2: Real life breeds real drama.

You can’t make up the kind of drama that comes from generations of winning and losing in agriculture.  You don’t need to. If we’re facing Avatar Two, the writers should buy a farmer a coffee. Then just sit back and really listen.

Take off your 3-D glasses and let’s hear about one of the bazillion other ways Avatar can learn from agriculture.  If you’re in animal science and can discuss flying dragons in 140 characters or less, tweet @adfarmtweets.

Warren Fick has no Facebook photo, just a silhouette. His big picture thinking gives our clients a unique face in agribusiness. And he writes. Contact him directly at warren.fick@adfarmonline.com

The Freshman Years — is technology more important than an idea?

By Shaun Crockett, March 1, 2010

I am an art director. I went to school and learned all the cool programs — the ones that are now obsolete. I did all the faddish type treatments of the day -- the ones that are now outdated. But the thing I did in school that is still relevant was learning.

 

Even though I’ve finished my years of classrooms and homework assignments, The learning never stops. Technology is passing everyone by, you can’t keep up, you are lucky to hang on. The tools we use today didn’t exist 3 years ago. Knowing what’s out there is only half the battle.

 

The other half, or dare i say larger portion is the idea behind it.

 brainstorm

New software, new tools, new filters in photoshop, are only a click away, but the one thing you can’t click a button to get – is an idea.

 

An idea, a concept – a good one, will be relevant for years to come. Don’t believe me? Take a look through an old Communication Arts sometime, and revel in the genius of those who have walked before you. Those ideas are the result of constantly looking at the word, taking in all you can, and distilling it to that idea – that nugget of connection – that makes it great.

 

I take refuge knowing that the great designers such as Goodby, Bogusky and Sullivan didn’t always have the stellar idea, they started out in the trenches learning long after the bell rang.

 

Here is a blog that shows you virgin ads done by designers. Some are better than others, but they are always learning, and I bet their next ad will be even better. I challenge everyone to always be curious and never stop learning.

And, you can check it out on facebook, too.

I’m not saying that the tools aren’t important.

But they are a small cog in the machine of advertising. A bad idea sent across the cosmos through your twitterbookblog account isn’t going to help you. In fact, it’s quite the opposite. Good ideas will elevate you – bad ideas will cripple you. Our culture is quick to point out a wrong move and hang you for it. Those tools you were so excited about using are now the ones hammering your coffin shut.

Without an idea worth sharing, the tools don’t matter.

How are you making sure that the technology doesn’t overshadow the idea?

 

With his passion for learning and smart design sense, Shaun Crockett is finding the right solutions for Adfarm clients every day. He can be reached directly at Shaun.Crockett@adfarmonline.com

Automation vs. Humanization in Social Media — Do You Have the Personal Touch?

By Josh Lysne, February 24, 2010

automation_humanization

Automation can make all of our lives easier, and it does play a role in social media. HootSuite allows you to enter in tweets and set the time you want them to be sent out.  Blogging software can allow you to create blog posts for the entire week and publish them on a schedule.  Marketing Automation software allows you to send email based on consumer action.

If you have regularly scheduled announcements/posts/etc. then it makes perfect sense to automate.  You can’t always be at your computer when it is time for the push, so this can keep you on schedule.

All of those examples have one main thing in common.  They all center around publishing content, not engaging in conversation.  This distinction gets lost far too often.

Nothing bugs me more than automated responses from companies, or an automated Direct Message on Twitter after I have followed someone.  I recently sent an email to Northwest Airlines asking a question about my account.  It was clear that the reply was either automated, or a canned response since they asked me to try things that I had already told them I have tried.

Automation in the form of a Direct Message has become a standard after you follow someone on twitter, and it is a lazy response.  Here are a few examples of DMs I have received after following someone on Twitter:

Thanks for following me, I’m excited about knowing you! Please join me on FB too! (link to their FB page)

Thanks for following. Keep me posted on any marketing insights or groundbreaking ideas you may come across.

Thanks for following, Hope you are having a nice day!

And my personal favorite:

I just gave you “peace and happiness! Check it out: (Link from them) You should send me a gift back ;)

On a very rare occasion does a DM response to my follow even have my name.  Very lazy, very automated.  On the other hand, responses that address me, and who I am get my attention every time.  This is key in social media and building relationships.

A great example of this happened to me a few weeks back.  David Armano (@armano) who writes the blog Logic + Emotion, (a must read) replied to my Direct Message after he followed me.  Here is how it went.

My Direct Message:

Thanks for the follow David. I’ve been following you since the Twitter 20 with @jaybaer.  Have a great day!

His Response:

Cool, I appreciate you reaching out. always nice to hear from a real live person. :-)

This is from a guy that has almost 20,000 followers on Twitter.  Just to prove my point, I talked to David and asked if he responds to all of the Direct Messages he gets.  His response was that not only does he not reply to the automated responses, he sometimes blocks them.  Adding a personal touch made me stand out.

Another example of good customer service and listening courtesy of  Boingo.

My Tweet:

@Boingo Your connection keeps cutting out in the Mpls airport. Great when it is working, but getting frustrating.

Within minutes I had this back from them:

@jlysne What part of the airport are you in?

That response immediately told me that someone was listening and was ready to help troubleshoot my problem.  Even though I had some trouble with the connection, I know that customer support is ready and listening if I have problems in the future.

Farming is a social business built on relationships and communication.  Your digital/social solutions don’t need to change that.  It is imperative that your communications remain personal and relevant to each consumer.  Don’t use a canned response and a one size fits all approach to your social strategy.

Think about this next time you want to add more automation to your process.  Yes, it plays a big role in making us more efficient, but if you are trying to build relationships or enhance customer service, it can be your downfall.

How does automation help you be more human in your social media campaigns?

Josh Lysne leads the AdFarm Digital team with razor sharp strategy and innovative online and social media solutions. Follow him @jlysne or contact him directly at Josh.Lysne@adfarmonline.com.