The Power of Place.

By Josh Lysne, May 12, 2010

It is easy to put the blinders on and tell yourself that your content is reaching your audience because your blog had some views, the link in your tweet was clicked or your group has lots of followers.  Purely looking at the numbers at a high level won’t really tell you what is going on.  You need to dig deeper into what the numbers mean, and who is making up those numbers.Bull's Eye

I wrote a blog post called “Automation vs. Humanization” that was posted on our AdFarm website.  A few months later, I created an account on Social Media Today, and decided to submit that post to them.  It was picked up by them and turned into one of the top posts of the day.

After watching the views rise quickly, I decided to compare the results.  Here is what I found:

Views on the AdFarm blog: About 150
Views on the Social Media Today blog: Over 3,200

Tweets on the AdFarm blog: 10
Tweets on the Social Media Today blog: 82

Are you talking to yourself?

Purely looking at the high level numbers will also be deceiving in regards to “who” is reading your content.  I work at an agency, and it is pretty typical for several co-workers to read my post after it has been published.  That’s great, but if your goal is reach and thought leadership, which will ultimately lead to new clients down the road, those internal views are essentially like talking to yourself.  Removing your internal traffic from your analytics will tell the real story.

Unless you are a hands down market leader/thought leader, just putting your content on your site will not reach the masses (most of the time).  As the numbers above show, it is sometimes necessary to go outside your platform to extend your reach.

It’s not just blog posts though.  The size of your Twitter following is sometimes used to measure the reach of your message.  Quite often I hear people say something like “I can reach over 4,000 people through twitter” because that is how many followers they have.  Yes, you are posting it out to 4,000 people who have the opportunity to see your message, but how many of them are actually logged on to Twitter at the time of your post?  And even if they are logged in, how many of your followers can keep up with every tweet that comes through?  It is easy to get caught up in a dialog (Twitalog?) and think that thousands of people are listening in, but the reality is, they just aren’t.

NOTE: If you are smart enough to make a tool that can tell how many of your followers actually were logged on to Twitter at the time of a tweet, or logged in after the fact and scrolled back to the tweet so it appeared on the screen, that would be helpful.  Extra credit if the tool can actually guarantee that the tweet was read.  GO!

When I look at how the agriculture industry is engaging in social media, the vast majority of efforts seem to be preaching to the choir, not reaching the masses.  Looking through Facebook groups, most are made up of other farmers and friends.  Looking at conversations on Twitter and in blogs, the majority of comments are made by like-minded people.  The message may be reaching others, but not in a way that makes them want to engage further.  Of course, there are exceptions to every rule, but for the most part, that is what I am seeing.

Keep in mind that social media is not about collecting names, it is about engagement.  It’s not about the biggest group, it’s about the most active groups.  It’s not about the most eyeballs, it is about the most eyeballs that matter to your business.

Have you had luck reaching the masses (if that is your goal)?  How did you do it, and how did you measure success? Please comment and share, we can all learn from eachother.

With a deep and diverse digital background, Josh Lysne is engaging AdFarm clients in the social media conversation every day. Follow @jlysne on Twitter or contact him directly at Josh.Lysne@adfarmonline.com.

The Art of Interpersonal Communication Goes Beyond Technology.

By Bob Wilhelm, April 30, 2010

I just spent three days at the National Agri-Marketing Association conference in Kansas City. Many of the attendees at this yearly event come from the marketing and communications industry. Lots of business people at the conference were talking about the latest challenges in communications and marketing.

Lots of interesting topics were presented in the seminars. Lots of experts and professionals were milling about – and certainly there was lots and lots of conversation.  But…with each other?table talking

One evening, I spent an enjoyable dinner with a group of AdFarmers –  we were joking about the pervasiveness of Twitter. “If you haven’t tweeted about it, it hasn’t really happened!” At one point, we all were sitting around the table, looking at our individual hand-held devices.  No one speaking. Later that night, I was at the wonderful annual Brownfield party. Standing at the bar, I found myself surrounded by 4-5 people, all of whom were either on their cell phones or their blackberries. No glances at nametags to see who was who. No conversation. Back at the hotel, I found myself with five people in the elevator. Silence.  No one glanced up from their smart-phones long enough to do anything more than press the button for their floor.

All this at a professional conference where everyone could at least offer camaraderie, and at the most a great idea, some business or a job offer!

This is where it gets personal.

My point: don’t forget that e-mails and blogs and tweeting and Facebook, while important, aren’t as important as the interaction and networking – the personal communication — you can do at a gathering.  As marketing professionals, we’d give anything for a venue at which we could personally meet and talk with targets or prospects. So, when you’re face-to-face with people – talk with them. Build contacts and network.  Talk about issues and ideas.  Find out what others are thinking.  Put together your thoughts and try them out on people.  Get their input. Walk away with at least five people to whom you want to send a follow-up note (and yes, e-mail is just fine for that!) Summarize for clients or prospects or your colleagues the key things you learned.

Sure digital and social media, cell phones and blackberries, blogs and websites are incredibly important to us as marketers and as communicators. And that importance will continue to grow. But after you leave such an event, you’ll find that the most value you received was not through a screen or a device – it was through the people and the ideas and the conversation and the networking available at the event.

And that’s so much better than keeping your face pressed to your iPhone!

Where do you think technology fails us when it comes to maintaining business relationships?

Bob Wilhelm uses his vast experience to provide every single AdFarm client with personalized, strategic, and second-to-none service. He can be reached directly at Bob.Wilhelm@adfarmonline.com.

News from NAMA.

By Lisa A. Adams, April 26, 2010

More than 25 AdFarmers attended the 2010 National Agri-Marketing Association (NAMA) Conference and trade show, April 21 to 23, in Kansas City, MO.

AdFarmers in attendance at the 2010 NAMA Conference

AdFarmers in attendance at the 2010 NAMA Conference

NAMA is the nation’s largest professional association for individuals in marketing and agribusiness. NAMA members have ongoing opportunities to network with colleagues within 25 chapters in six U.S. regions. The organization also provides professional development throughout the year, designed to help its members excel in their agri-marketing careers. Seminars as well as regular chapter meetings, cater to the unique needs of professionals in areas such as marketing communications; product/species management; and public relations and sales.

NAFB broadcaster Max Armstrong hosted this year's Best of NAMA event.

NAFB broadcaster Max Armstrong hosted this year's Best of NAMA event.

At this year’s conference, AdFarm received national recognition through the industry’s leading awards program – “Best of NAMA.”  The annual award event honors outstanding advertising, creative and public relations programming of its members. Numerous individual awards, such as Agribusiness Leader of the Year and NAMA Marketer of the Year, are also bestowed annually.

AdFarm was in the Winners Circle for the following Best of NAMA national finals categories.

First Place Awards

Advertising, TV — Bayer CropScience: Wolverine, “Dissembled Combine”

Publications, Annual Reports –  American Crystal Sugar Company: Cooperative Annual Report

Merit Awards

Public Relations, Media Relations — Bayer Crop Science: “Ag Issues Forum”

Advertising, TV — Bayer Crop Science: Velocity “CSI”

Advertising , Print Spreads — Intervet Schering Plough Animal Health: Safe-Guard Liquid Feed Launch Print Ad

Regional judging was completed in November 2009 with 1,169 entries. First Place and Merit winners in each category (from six regions) advanced to the national competition. In February, 465 final entries were evaluated for tonight’s top honors.

Les Kahl receives Horizon Award

AdFarm was also recognized via Les Kahl, who received the NAMA Horizon Award for outstanding leadership as Chairman of Best of NAMA Committee this year.

Les Kahl, AdFarm Creative Director, received the 2010 NAMA Horizon Award.

Les Kahl, AdFarm Creative Director, received the 2010 NAMA Horizon Award.

AdFarm “Ag Advocacy” Mobile/Social Marketing Campaign

As a way to promote AdFarm’s digital/social capabilities, the agency developed a NAMA Engagement Program — allowing attendees to support agricultural advocacy through expanded communications to non-ag contacts and associates using social drivers.

AdFarm_NAMA_Banners_a14_1AdFarm_NAMA_Banners_a14_2

AdFarm banners displayed in the Hyatt Hotel lobby (NAMA conference location) invite attendees to get involved by texting “NAMA to 38681.” In response to their outgoing text, participants receive an incoming text that sends them to an optimized mobile Web site which randomly generates AdFarm Ag Fact which they can share via Facebook or Twitter.

The campaign objective promotes AdFarm’s expanding services in digital and social technology while providing positive outreach messaging in support of agriculture.

AdFarm Creative Develops 2010 NAMA Theme, Components

AdFarm Creative took a leadership role by designing promotion components for the 2010 NAMA Conference and Awards Event. Below is a sample of the team’s contribution.

2010 NAMA Conference Theme/Logo

2010 NAMA Conference Theme/Logo

April 2010 Agir-Marketing Cover (hosting NAMA winners)

April 2010 Agir-Marketing Cover (hosting NAMA winners)

AdFarm pride was seen far and wide at this year’s event. It was another great showing of our committment to excellence and the industry we serve!

What agricultural organizations do you belong to, and what do you consider to be its greatest value to your agricultural education and professional development?


Will Twitter’s paid search be a fail whale?

By Shawna Robinson, April 19, 2010

When it comes to paid advertising in social media outlets, Twitter has been a hold out. For the past four years, generating a revenue stream has not been part of their business model – making Twitter one of the last remaining social media outlets without an infiltration of eager marketers keen to take advantage of the over 18 million users.

Let the keyword auction begin.

Last week, a “promoted tweet” business model was announced.  Similar to paid search advertising, advertisers and Tweeters will be able to bid on keywords. A promoted tweet – only one per page – will then appear with the search results. Tweeps will then get a targeted message presented at the top of their twitter stream. As a real-time information network, with a massive quantity of information available in a single stream, is this system really going to be effective?

Cutting through the Twitter clutter.

Many marketers have been successful in the twittersphere without the use of a paid advertising model. Companies from @SouthwestAir who post promotions and deals on flights and hotels – to @Starbucks and @HoltRenfrew tweet their latest deals and news all while supporting their customers with real time response. To avoid getting stuck down a rabbit hole of information overload, RT’s and #’s are two twitter functions already built in to connect, cross-reference to easily locate content. Promoted tweets are going to have to have a super juicy offer to make a user click through so their message doesn’t get buried and lost in the twitterstream — along with the dozens of other tweets that don’t catch your attention in the first 40 characters.

Getting the right message out to the right people in more ways is one to ensuring good product or corporate awareness, but loyal twitter users may find the promoted tweets tool a distraction. However, only time will tell.

Do you think Twitter’s promoted tweet model will be a successful tool for marketers – or just another post lost?

3D-failwhale

Shawna Robinson has the heart of a farm girl and a razor-sharp mind for strategy – and spends as much time online as offline with her clients to keep their campaigns fresh and current. She can be reached directly at Shawna.Robinson@adfarmonline.com.

What Avatar can learn from agriculture.

By Warren Fick, March 15, 2010

Why should a box office-busting, technologically ground-breaking Hollywood movie listen to the world’s oldest profession about anything? Well since Avatar didn’t sweep the 2010 Oscars or even manage the Best Direction awarded a true agriculture classic like The Grapes of Wrath , just think of it as a little neighbourly advice.

 

Do these 3-D glasses make my crop look big?

James Cameron had a pretty clear picture of what Avatar was going to be, over a decade before the rest of the world did. But the technology was lagging, he decided. So he seeded. And waited.  In the end, Mr. Cameron didn’t harvest the bumper crop of Oscars he had hoped for, and any farmer could tell him why.

Avatar learning #1: Technology will take you only so far.

Farmers who grow crops know that geography and weather are huge factors in determining their success. They can research and ask questions and make informed decisions about seed. But in the end, growers who have the best land and who luck into the best weather conditions, win.

Daddy, tell me a story.

Avatar looks better than any movie has a right to, unless it’s also a $237 million US epic about a computer generated world in outer space. But at the end of the day, there’s a certain amount of value lacking if the movie doesn’t tell a great story. You could do better, Mr. Cameron. And you wouldn’t have to go to Pandora for the premise.

In fact, the next time you’re stuck for a riveting storyline ask a rancher about preg checking cows. Or a farmer about the anxiety of losing a wheat crop to fusarium head blight . Or sit at a business meeting where US soybean growers struggle to understand how they can compete in a global commodities market.

Avatar learning #2: Real life breeds real drama.

You can’t make up the kind of drama that comes from generations of winning and losing in agriculture.  You don’t need to. If we’re facing Avatar Two, the writers should buy a farmer a coffee. Then just sit back and really listen.

Take off your 3-D glasses and let’s hear about one of the bazillion other ways Avatar can learn from agriculture.  If you’re in animal science and can discuss flying dragons in 140 characters or less, tweet @adfarmtweets.

Warren Fick has no Facebook photo, just a silhouette. His big picture thinking gives our clients a unique face in agribusiness. And he writes. Contact him directly at warren.fick@adfarmonline.com

Three problems more pressing than your social media strategy.

By Jacob Edenfield, March 3, 2010

For some companies, social networks are kind of like monsters under the bed. Instead of thinking about the great upsides, these folks worry about over-sharing by employees, losing control over intellectual property, damaging their brands, losing productivity, fielding sensitive questions, unleashing embarrassing secrets and all manner of other bumps in the night.

monsterUnderBed

But when you think about it, none of these things are any more of a threat because of social media. They stem from deeper business problems. And deeper business problems make prime fodder for snarky conversations on social networks.

So, while I believe it’s a great idea for every company to have a social media policy and a functioning understanding of the various channels, there are sometimes more pressing matters than choosing the right Twitter handle.

If any of the following apply to you, it might be time to work on something other than your Facebook Fan Page.

1. You’re leaky

If your company holds onto private information as well as a sieve holds onto water, the problem might be your employee training or internal security practices.

Journalists will tell you most of the whistleblowers and leaks they talk to are people who feel they’ve been silenced or punished for disagreeing with something they find objectionable. Fixing the problem might be as simple as training employees and managers on how to better voice and field complaints. It might also mean fixing what I call confidentially overload – or overusing confidentiality and secrecy to the point where they lose their seriousness. Product development memos are confidential. Birthday party memos probably don’t need to be.

2. You create customer service horror stories

If you’re a regular feature on The Consumerist, social media shouldn’t be your top priority. You may want to review your procedures before you start fielding complaints on the public stage. It’s a proving ground everyone can see, so if you say you provide great service, it needs to be a promise you can keep.

Handling customer issues can make or break your brand. And if you do a bad job, you’re undermining all your other efforts. That’s just as true online.

3. You ignore and/or take legal measures against your critics

If this applies to you, you’ll find your entry into social media a bumpy ride. Odds are there’s a flotilla of critics just waiting to take shots at you. And while I think you should absolutely face your critics wherever they may be, you need to figure out how you’re going to do it first.

Letting your lawyers do your dirty work only gives your critics an incredibly effective us vs them story to tell. Half-hearted apologies feel just as fake to those who receive them as to those who give them. Fighting emotion with pure fact works against everything we know about the human brain.

Honest dealings are the second most valuable currency online. The most valuable is reputation, and you’re not going to make a very good one if you can’t deal with disagreements.

Anything else?

Sometimes we all miss the forest for the trees. Take a step back and see if you can think of some other fundamental business problems that prevent companies from finding success in social media. I came up with three. Let’s see how many you can come up with in the comments.

Jacob can do horrible, unspeakable things with words. But he’s chosen to use his powers for good, not evil. Follow him @jacobedenfield or contact him directly at Jacob.Edenfield@adfarmonline.com.

Photo courtesy of http://jesshillis.com


The Freshman Years — is technology more important than an idea?

By Shaun Crockett, March 1, 2010

I am an art director. I went to school and learned all the cool programs — the ones that are now obsolete. I did all the faddish type treatments of the day -- the ones that are now outdated. But the thing I did in school that is still relevant was learning.

 

Even though I’ve finished my years of classrooms and homework assignments, The learning never stops. Technology is passing everyone by, you can’t keep up, you are lucky to hang on. The tools we use today didn’t exist 3 years ago. Knowing what’s out there is only half the battle.

 

The other half, or dare i say larger portion is the idea behind it.

 brainstorm

New software, new tools, new filters in photoshop, are only a click away, but the one thing you can’t click a button to get – is an idea.

 

An idea, a concept – a good one, will be relevant for years to come. Don’t believe me? Take a look through an old Communication Arts sometime, and revel in the genius of those who have walked before you. Those ideas are the result of constantly looking at the word, taking in all you can, and distilling it to that idea – that nugget of connection – that makes it great.

 

I take refuge knowing that the great designers such as Goodby, Bogusky and Sullivan didn’t always have the stellar idea, they started out in the trenches learning long after the bell rang.

 

Here is a blog that shows you virgin ads done by designers. Some are better than others, but they are always learning, and I bet their next ad will be even better. I challenge everyone to always be curious and never stop learning.

And, you can check it out on facebook, too.

I’m not saying that the tools aren’t important.

But they are a small cog in the machine of advertising. A bad idea sent across the cosmos through your twitterbookblog account isn’t going to help you. In fact, it’s quite the opposite. Good ideas will elevate you – bad ideas will cripple you. Our culture is quick to point out a wrong move and hang you for it. Those tools you were so excited about using are now the ones hammering your coffin shut.

Without an idea worth sharing, the tools don’t matter.

How are you making sure that the technology doesn’t overshadow the idea?

 

With his passion for learning and smart design sense, Shaun Crockett is finding the right solutions for Adfarm clients every day. He can be reached directly at Shaun.Crockett@adfarmonline.com

Automation vs. Humanization in Social Media — Do You Have the Personal Touch?

By Josh Lysne, February 24, 2010

automation_humanization

Automation can make all of our lives easier, and it does play a role in social media. HootSuite allows you to enter in tweets and set the time you want them to be sent out.  Blogging software can allow you to create blog posts for the entire week and publish them on a schedule.  Marketing Automation software allows you to send email based on consumer action.

If you have regularly scheduled announcements/posts/etc. then it makes perfect sense to automate.  You can’t always be at your computer when it is time for the push, so this can keep you on schedule.

All of those examples have one main thing in common.  They all center around publishing content, not engaging in conversation.  This distinction gets lost far too often.

Nothing bugs me more than automated responses from companies, or an automated Direct Message on Twitter after I have followed someone.  I recently sent an email to Northwest Airlines asking a question about my account.  It was clear that the reply was either automated, or a canned response since they asked me to try things that I had already told them I have tried.

Automation in the form of a Direct Message has become a standard after you follow someone on twitter, and it is a lazy response.  Here are a few examples of DMs I have received after following someone on Twitter:

Thanks for following me, I’m excited about knowing you! Please join me on FB too! (link to their FB page)

Thanks for following. Keep me posted on any marketing insights or groundbreaking ideas you may come across.

Thanks for following, Hope you are having a nice day!

And my personal favorite:

I just gave you “peace and happiness! Check it out: (Link from them) You should send me a gift back ;)

On a very rare occasion does a DM response to my follow even have my name.  Very lazy, very automated.  On the other hand, responses that address me, and who I am get my attention every time.  This is key in social media and building relationships.

A great example of this happened to me a few weeks back.  David Armano (@armano) who writes the blog Logic + Emotion, (a must read) replied to my Direct Message after he followed me.  Here is how it went.

My Direct Message:

Thanks for the follow David. I’ve been following you since the Twitter 20 with @jaybaer.  Have a great day!

His Response:

Cool, I appreciate you reaching out. always nice to hear from a real live person. :-)

This is from a guy that has almost 20,000 followers on Twitter.  Just to prove my point, I talked to David and asked if he responds to all of the Direct Messages he gets.  His response was that not only does he not reply to the automated responses, he sometimes blocks them.  Adding a personal touch made me stand out.

Another example of good customer service and listening courtesy of  Boingo.

My Tweet:

@Boingo Your connection keeps cutting out in the Mpls airport. Great when it is working, but getting frustrating.

Within minutes I had this back from them:

@jlysne What part of the airport are you in?

That response immediately told me that someone was listening and was ready to help troubleshoot my problem.  Even though I had some trouble with the connection, I know that customer support is ready and listening if I have problems in the future.

Farming is a social business built on relationships and communication.  Your digital/social solutions don’t need to change that.  It is imperative that your communications remain personal and relevant to each consumer.  Don’t use a canned response and a one size fits all approach to your social strategy.

Think about this next time you want to add more automation to your process.  Yes, it plays a big role in making us more efficient, but if you are trying to build relationships or enhance customer service, it can be your downfall.

How does automation help you be more human in your social media campaigns?

Josh Lysne leads the AdFarm Digital team with razor sharp strategy and innovative online and social media solutions. Follow him @jlysne or contact him directly at Josh.Lysne@adfarmonline.com.

Search Engines, Twitter, Blogs…How do you live in the moment?

By Mary-Jane Turcotte, February 17, 2010

I recently read an article in Wired magazine about how the web is changing. People have been turning to internet search engines seeking instant information and the search engines have let them down by providing out-dated information.

Information Society

The public has a thirst for instant “real-time” web so they can live in the moment. Which is why a new generation of search engines like Tweetmeme, OneRiot, Topsy, Scoopler and Collectra have surfaced. Most of these new search engines rely heavily on Twitter because it is fast becoming the most popular source of instant information. Collectra actively imports blog posts and tweets so they appear less than a second after they go live. Older search engines can take hours if not days to catalog “current” information. These new search engines offer a keyhole glimpse of what the world is doing at this very second rather than just answer questions.

Another article claimed that even blogs are passé because they do not deliver information fast enough and are often too long of a read. More and more of the younger generation rely totally on Twitter because it is fast and to the point. Regardless of how you seek information it seems the speed is being increased to warp speed and if you are going to jump aboard this information highway you better not pause because something even faster is approaching quickly.

Agricultural communities using Search engines, Twitter and Blogs

Agricultural communities are validating social media by using these search engines, Twitter and Blogs. One instance was posted on the Voice of Agriculture website about  “The Day Twitter Said #Moo” which illustrated how one Sunday afternoon the phrase #moo was used on Twitter. By that evening more than 3,000 different users had combined to use the term over 6,000 times that day, with #moo climbing as high as the 4th most talked about topic on Twitter at one point. The information was instant and fast and it generated an awareness of where dairy products come from and engagement of a varied audience with growers and producers.

Where do you obtain information? And will you use this new technology to enhance your company awareness?

Mary Jane Turcotte has a passionate eye for art and ensures perfection in every detail on the work she touches for AdFarm clients. You can contact her directly at MaryJane.Turcotte@adfarmonline.com


4th and Inches…Does Social Media Have The Ball?

By Shaun Crockett, February 5, 2010

Well, it’s that time of year where every advertising person will huddle around their TV to see where the future of advertising will be headed – or at least that’s what it’s made to seem like. It’s  Superbowl weekend! And it has become one of the most popular events on TV, oddly enough, not for the game being played but for the commercials being aired. This has been a tradition for the last 44 years, and to have your spot showcased during the big game is a big deal. But at a price of roughly $2.5 million for 30 seconds it is one of the most expensive 30 seconds you can buy. Check out spots from the last 38 years here.

What should we expect to see this year? Which spot will walk away with top honors?

It’s guaranteed that some will be good (Budweiser) and that some will be bad (?) and that all will be watched with a scrutinizing eye by the advertising community. According to Spike, Doritos walked away with the top honors in 2009. Here are their top 5:

1) Doritos — Crystal Ball (25.19%)

2) Pepsi Max — I’m Good (16.75%)

3) Bud Light — Conan O’Brien’s Swedish Commercial (10.72%)

4) Coca-Cola — Heist (10.32%)

5) Bridgestone — The Potato Head Family (9.14%)

We saw a lot of user generated content last year, and this year it seems to be social media getting all the buzz. Twitter will be flooded with hash tags for the game, in-fact a site has already been set up for #SB44

But the advertiser will be using social media in 3 distinct ways this year according to Mashable.com.

1. To create controversy

We’ve all heard about the banned ads — GoDaddy is great for this. They usually prompt you to their site to see the “unrated” (but still pg.-13) version of the spot, but got dinged this year for a retired NFL player.  In fact, ManCrunch has a spot that is  already gone viral, and if you haven’t heard about Tim Tebow’s spot…where have you been?

2. To create general buzz

Perhaps this is the high road compared to the controversy route. Budweiser has done a great job of this tactic, by allowing people to become fans of their Facebook page and then voting on what commercial gets aired during the game. After all, the fans are the ones that have to watch it right? Coke will even let you share a virtual drink with a friend.

3. To bypass the Superbowl

Pepsi has decided for the first time in 23 years to not have a spot during the game, and instead will spend 20 million on the “Pepsi Refresh Project”.

No one knows for sure what is instore, but one thing you can bank on is that everyone will be talking on Monday about the ones that were great.

Which advertiser do you think will be the most memorable during this year’s Super Bowl?